FAQs
How Do I Place An Order?
Use the Online Shop toolbar to browse available products. To access more information or purchase an item, click on the product image and you will be taken to the item's product detail page.
To place a product in your Shopping Cart click the ADD TO CART button on the left side of the product detail page. You may view items in your shopping cart, and proceed to checkout, by clicking the cart icon in the upper right-hand corner of the page. You can add products to your shopping cart and edit or delete current items at any time.
Items added to the shopping cart are not removed from until you complete an order. If an item is in your cart and inventory is low, the item may become unavailable between the time you add it to the cart and proceed to checkout. The items will be held temporarily when you reach the payment step in checkout. If you have more than one item in your cart, the rest of the order will be processed and the out of stock item will not ship (you will receive an email notice informing you of the order status). Billing occurs at the time of shipment, so you will not be charged for items that don't ship.
Payment and Shipping ?
We ship globally to almost all Countries.
To purchase product(s), you may use credit (Visa, Master Card, American Express, Discover), certain prepaid cards, or your PayPal account.
If using a credit card, enter your name in the order entry form exactly as it appears on your credit card. Next fill out your credit card billing address as it appears on your credit card statement. We need this information to take your order and validate your account, but will charge your credit card only when the product is shipped* (within 48 hours of order placement, depending on your preferred shipping method).
To change or make corrections to this information, highlight the area you want to change and enter the new information. Please include your daytime phone number in case we need to speak with you about your order.
My Brush Set processes and ships orders on weekdays (Monday through Friday, excluding holidays). Properly completed orders submitted prior to 7 p.m. ET will begin processing the same business day.
Orders received after 7 p.m. ET will begin processing the next business day (Monday through Friday, excluding holidays).Please note, the following timelines and costs apply only to regular orders. The standard shipping time can range from 2 weeks to a maximum for 4 weeks.
Secure Ordering & Payment Options?
To purchase product(s), you may use credit (Visa, Master Card, American Express, Discover), certain prepaid cards, or your PayPal account.
Returns & Refunds
Our policy lasts 30 days.
If 30 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where will my orders ship from and is it free?
We have fulfillment centers across Europe, Asia, and the United States of America. Therefore, the shipping time and fee are dependent on the availability of the particular product you ordered in a particular warehouse
When will my order be shipped?
We ship our orders within 48 hours, from Monday till Friday with the exception of public holidays. Orders placed in the weekend or on public holidays will be shipped the next business day. You will receive a track and trace number or an update of the shipment when the order is shipped.
When will my order be delivered?
You will receive a track and trace number of your order after it has been shipped. Navigate to “Track My Order” on the menu bar and fill in your track and trace number. An update of the shipment will be shown.
I did not receive a track and trace number e-mail, what should I do next?
If you did not receive a track and trace number from us, then you can e-mail us at contact@yaterna.com. We will then provide you the shipping details of your order.
Do I have to pay any customs or import fees?
No, the customer does not pay any customs or import fees. The VAT is included in the price.
What is your return policy?
We hope that you are very happy with our products, but if you want to return it for any reason, you can return the product(s) within 14 days after the delivery date. We will then refund your payment within 30 days, after we have received your parcel, provided that the return conditions have been met.
Please note that you can only return products when they are unused, undamaged and/or in unopened packaging. For more information, read our Return Policy.
I’ve received a faulty item, what do I do?
If you’ve received a faulty item, you can contact us on contact@yaterna.com, and provide us the following information:
Images to proof the damage on the product
Your personal information, such as your name and address
Information about the order such as order number, date of the order, and track and trace number.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, iDEAL, PayPal, Klarrna.
How can we contact you?
You can always send us an email at contact@yaterna.com
How do I create an account?
To create an account, navigate to the Haruno Wellness Home page. On the right side of the menu bar, click on the Person Icon; this will lead to the Log-In/Sign-Up page. Click on “Create account”.
How do I sign-in to my account?
A: To log-in to your account, navigate to the Haruno Wellness Home page. On the right side of the menu bar, click on the Person Icon; this will lead to the Log-In/Sign-Up page. Enter your email and account password, and then click on “Sign In”.
Do you ship internationally?
Yes! We offer worldwide shipping.
Can I cancel my order?
You CAN cancel your order if you do so BEFORE it has been collected by the shipping carrier. We do try and get our orders out quick, so we ask you let us know straight away.
Unfortunately, once orders have been shipped they can’t be cancelled. We do offer free returns however, so get in touch with one of our customer support staff and we can arrange a refund.
How do I check the status of my order?
You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page
Do you provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
I have a question about a product feature?
Please send an email to contact@yaterna.com including the product name and your question.
I ordered the wrong item and want to return it?
Please contact us first to obtain Return Authorization (RA). We can be reached via email at contact@yaterna.com. We will email you the RA# and the return shipping address. That RA# must be marked clearly on the outside of the shipping box.
What about return shipping?
Customers are responsible for return shipping charges, including when a package is refused.
I want an exchange/replacement?
Please re-place an order for the exchange or replacement to ensure prompt delivery. You will be credited for the return order upon receiving and inspection of the returned.
Newsletter
Other
If you have any other questions not answered here, please contact us contact@yaterna.com
Use the Online Shop toolbar to browse available products. To access more information or purchase an item, click on the product image and you will be taken to the item's product detail page.
To place a product in your Shopping Cart click the ADD TO CART button on the left side of the product detail page. You may view items in your shopping cart, and proceed to checkout, by clicking the cart icon in the upper right-hand corner of the page. You can add products to your shopping cart and edit or delete current items at any time.
Items added to the shopping cart are not removed from until you complete an order. If an item is in your cart and inventory is low, the item may become unavailable between the time you add it to the cart and proceed to checkout. The items will be held temporarily when you reach the payment step in checkout. If you have more than one item in your cart, the rest of the order will be processed and the out of stock item will not ship (you will receive an email notice informing you of the order status). Billing occurs at the time of shipment, so you will not be charged for items that don't ship.
Payment and Shipping ?
We ship globally to almost all Countries.
To purchase product(s), you may use credit (Visa, Master Card, American Express, Discover), certain prepaid cards, or your PayPal account.
If using a credit card, enter your name in the order entry form exactly as it appears on your credit card. Next fill out your credit card billing address as it appears on your credit card statement. We need this information to take your order and validate your account, but will charge your credit card only when the product is shipped* (within 48 hours of order placement, depending on your preferred shipping method).
To change or make corrections to this information, highlight the area you want to change and enter the new information. Please include your daytime phone number in case we need to speak with you about your order.
My Brush Set processes and ships orders on weekdays (Monday through Friday, excluding holidays). Properly completed orders submitted prior to 7 p.m. ET will begin processing the same business day.
Orders received after 7 p.m. ET will begin processing the next business day (Monday through Friday, excluding holidays).Please note, the following timelines and costs apply only to regular orders. The standard shipping time can range from 2 weeks to a maximum for 4 weeks.
Secure Ordering & Payment Options?
To purchase product(s), you may use credit (Visa, Master Card, American Express, Discover), certain prepaid cards, or your PayPal account.
Returns & Refunds
Our policy lasts 30 days.
If 30 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where will my orders ship from and is it free?
We have fulfillment centers across Europe, Asia, and the United States of America. Therefore, the shipping time and fee are dependent on the availability of the particular product you ordered in a particular warehouse
When will my order be shipped?
We ship our orders within 48 hours, from Monday till Friday with the exception of public holidays. Orders placed in the weekend or on public holidays will be shipped the next business day. You will receive a track and trace number or an update of the shipment when the order is shipped.
When will my order be delivered?
You will receive a track and trace number of your order after it has been shipped. Navigate to “Track My Order” on the menu bar and fill in your track and trace number. An update of the shipment will be shown.
I did not receive a track and trace number e-mail, what should I do next?
If you did not receive a track and trace number from us, then you can e-mail us at contact@yaterna.com. We will then provide you the shipping details of your order.
Do I have to pay any customs or import fees?
No, the customer does not pay any customs or import fees. The VAT is included in the price.
What is your return policy?
We hope that you are very happy with our products, but if you want to return it for any reason, you can return the product(s) within 14 days after the delivery date. We will then refund your payment within 30 days, after we have received your parcel, provided that the return conditions have been met.
Please note that you can only return products when they are unused, undamaged and/or in unopened packaging. For more information, read our Return Policy.
I’ve received a faulty item, what do I do?
If you’ve received a faulty item, you can contact us on contact@yaterna.com, and provide us the following information:
Images to proof the damage on the product
Your personal information, such as your name and address
Information about the order such as order number, date of the order, and track and trace number.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, iDEAL, PayPal, Klarrna.
How can we contact you?
You can always send us an email at contact@yaterna.com
How do I create an account?
To create an account, navigate to the Haruno Wellness Home page. On the right side of the menu bar, click on the Person Icon; this will lead to the Log-In/Sign-Up page. Click on “Create account”.
How do I sign-in to my account?
A: To log-in to your account, navigate to the Haruno Wellness Home page. On the right side of the menu bar, click on the Person Icon; this will lead to the Log-In/Sign-Up page. Enter your email and account password, and then click on “Sign In”.
Do you ship internationally?
Yes! We offer worldwide shipping.
Can I cancel my order?
You CAN cancel your order if you do so BEFORE it has been collected by the shipping carrier. We do try and get our orders out quick, so we ask you let us know straight away.
Unfortunately, once orders have been shipped they can’t be cancelled. We do offer free returns however, so get in touch with one of our customer support staff and we can arrange a refund.
How do I check the status of my order?
You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page
Do you provide a quality guarantee for all the products being sold?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
I have a question about a product feature?
Please send an email to contact@yaterna.com including the product name and your question.
I ordered the wrong item and want to return it?
Please contact us first to obtain Return Authorization (RA). We can be reached via email at contact@yaterna.com. We will email you the RA# and the return shipping address. That RA# must be marked clearly on the outside of the shipping box.
What about return shipping?
Customers are responsible for return shipping charges, including when a package is refused.
I want an exchange/replacement?
Please re-place an order for the exchange or replacement to ensure prompt delivery. You will be credited for the return order upon receiving and inspection of the returned.
Newsletter
Other
If you have any other questions not answered here, please contact us contact@yaterna.com