FAQs

How can I place an order? Use the search bar and browse our online store to discover available products. Once you find a product you wish to purchase, click on its image to access its details page.

To add the product to your cart, click "Add to Cart." You can review and modify your cart's contents or remove items anytime via the cart icon in the upper right corner of the page.

Please note that adding a product to your cart does not reserve it, and it may become unavailable if stock runs out before completing the purchase. At the checkout stage, products are temporarily reserved until the order is finalized.

Payment & Shipping We ship to all regions of Saudi Arabia. Delivery takes between 3 to 10 days, depending on your location and the selected shipping method.

You can pay using prepaid options or PayPal. When using a credit card, ensure your name and billing address match the bank's records to avoid transaction issues.

Is my order secure? We prioritize payment security and provide trusted payment options to protect your personal information.

What is the return and exchange policy? You can exchange a product within 14 days of receiving your order, provided it is unused and in its original packaging. To complete a return, you must provide the purchase receipt or order confirmation.

Where are orders shipped from? Is shipping free? We have multiple distribution centers to ensure fast and efficient delivery. Shipping costs depend on your location and selected delivery options.

When will my order be shipped? Orders are shipped within 48 hours of purchase, except on public holidays. Once shipped, you will receive a tracking number to monitor your delivery.

How can I track my order? Once your order is shipped, you will receive an email with a tracking number. Enter this number in the "Track My Order" section on our website to check the delivery status.

I haven't received my tracking number. What should I do? If you have not received a tracking number, please contact us at support@ebuy.com, and we will assist you promptly.

Do I need to pay customs duties or additional taxes? No, all prices include VAT, and there are no extra customs fees for orders within Saudi Arabia.

What should I do if I receive a damaged product? If you receive a damaged item, please contact us immediately at support@ebuy.com and provide:

  • Photos of the damage

  • Order details (order number, purchase date, and tracking number)

We will review the issue and work on a solution as quickly as possible.

What payment methods do you accept? We accept: ✅ Apple Pay and Google Pay ✅ PayPal

How can I contact you? You can reach us via email at support@ebuy.com, and we will be happy to assist you with any inquiries.

Can I cancel my order? You can cancel your order before it is handed over to the shipping company. If the order has already been shipped, it cannot be canceled, but you may return it according to our return policy.

How can I check my order status? Once your order is placed, you will receive an order confirmation email. When it is shipped, you will receive a tracking number to monitor the delivery status through our website.

Does eBuy guarantee product quality? Yes, we are committed to providing high-quality products. If you are unsatisfied with your purchase, contact us, and we will resolve the issue promptly.

I have a question about a product. How can I get more information? You can email support@ebuy.com with the product name and your inquiry, and we will respond as soon as possible.

I ordered the wrong product. Can I exchange it? Yes, you can exchange a product within 14 days of receiving it, as long as it is in its original condition and unused. Please contact us to obtain a return authorization number and shipping address.

Who pays for return shipping costs? Customers are responsible for return shipping costs, including cases where the package is refused upon delivery.

I want to exchange my product. What should I do? To receive your replacement product quickly, please place a new order for the desired item. We will issue a refund for the original order once we receive and verify the returned item.

If you have any further questions not listed here, feel free to contact us at support@ebuy.com, and we will be happy to assist you!